Help & FAQ

"My Account" is the page where you can see and update your personal and contact information.

The passwords of our users are encrypted, meaning they are "unreadable" even to us. This also means that we cannot make them "readable" for you. However, you can reset your password using the Forgot My Password page to make a new one.

A confirmation email with your invoice will be sent to you via email. You can also check your order in the order history page. If you are a first time customer, expect a call from us so that we can verify your address and your availability to receive the order.

We only display the products that are available in our warehouse. The number of items that we have in stock is reflected on each of the product's page. Furthermore, we restock on our items daily -- if an item you are looking for is not currently available, there is a high probability that it will be the following day.

Our products are the same quality as with any supermarkets out there. The reason why we can sell our products at a more affordable price is because we have special arrangements with our suppliers. We also have a NO QUESTIONS ASKED RETURN POLICY, which means that if you are not satisfied with the items you received, you can return them to us and we will be happy to give you a refund.

Yes. We need your address and contact information for us to deliver your order. We don't believe in guest checkout because we are here for the long term and our mission is to remove the "10 Annoying Things That Happen When You're Grocery Shopping" in your life.

There is no minimum order. But for orders that are less than P500.00 there is a delivery charge for P50.00. Free shipping applies to orders P500.00 and up.

Tienda Points are points that you accumulate each time you order from our site. You can use these points on our "Super Secret VIP Program" that will launch soon. Think of it as an advantage card.

• Cash on Delivery
• Paypal and Credit Cards
• Tienda Points (Soon)

It is a mode of payment where you can pay in cash to our logistics personnel once your order has been personally delivered.

For security purposes our payment gateway is Paypal, which is the world's leading digital payment company trusted by millions. During the checkout page, choose Paypal as the mode of payment and you will be redirected to their website where you can use your credit/debit card to pay.

We do not store any of your payment information in our site. All payments are processed using a third-party organization called Paypal - which is trusted by millions of people.

You can check your order's status in your order history page. If you have questions about your order, feel free to contact us.

• Processing - We are currently preparing your order in our headquarters. This is also the best time if you want to update or cancel your order.
• Transit - Your order is already in our delivery fleet.
• Shipped - You already received your order.
• Cancelled - Your order has been canceled and won't be delivered anymore.

You can reach us via the contact page or using the online chat feature on our site. You can also reach us via Facebook, phone call +639258166813 or email hello@tienda.ph.

The only time you can't cancel your order is when it's already in transit or if it's already relaxing in your stomach. :)

There is a P50.00 fee for orders below P500.00. Which means that we offer free delivery on orders P500.00 and up.

Orders are processed and delivered within 24 hours except during special holidays like Christmas, and unless stated otherwise.

Currently our serviceable locations are within Pampanga. But we are planning on expanding in Manila and Tarlac soon.

Simply contact us about the product you wish to return and we will arrange a pick-up the next day.

We don't, but we accept orders from overseas as long as the delivery address is within our serviceable areas.